Privacy policy

Just Winning with Jules (“we”, “us”) respects your privacy and handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you book a session, join a waitlist, download a resource or contact us, we may collect your name, email address, phone number, suburb and anything you choose to tell us about what you’re looking for. If you are an NDIS participant, we may also collect plan-management details needed to invoice your plan manager.

How we use it

• To respond to your enquiry and arrange sessions
• To deliver programs, workbooks and resources you sign up for
• To send occasional updates and invitations (you can unsubscribe at any time)
• To process payments and meet legal and tax obligations

Confidentiality of sessions

What you share in coaching is kept confidential. The exceptions are where we are required by law to disclose information, or where there is a serious risk to your safety or someone else’s.

Sharing

We never sell your information. We use trusted providers to run bookings, email, payments and video calls (for example our booking calendar, email platform and Zoom), and they handle data only to provide those services.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as it’s needed.

Access and correction

You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing jules@justwinningwithjules.com.

Complaints

If you have a concern about privacy, please email us first. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.